Ella Rouge Skin and Laser Clinics

★★★★★2.0

Sorry to say but ella rouge parramatta 2016 felt like a complete waste of time only doing 30 min of a full hour body massages which is an hour long apparently only to go on to the facial and ensure me that not to worry I will continue your massage once the facial is done to then rush me out and only seemed worried to sell me their facial packages which I would have but the service was so bad I recommend you don't go here a complete waste of your money !!!! Only seem to have good reviews from four years ago don't go to ella rouge parramatta !!!!!

★★★★★1.0

My understanding of entering a day spa is that you are paying that little bit extra for the service and experience of a calm and relaxing environment. If you agree I suggest in my experience Parramatta Ella Rouge is NOT the place to go. Thankfully I was there for a short visit, during my treatment I had to listen to dance music piped through the room. Also had the treatment room door left wide open, not sure if this was due to practitioner choosing to leave it open or if it was because the door was broken. Overall terrible experience sadly my once favorite place is no longer.

★★★★★1.0

Want to experience the worst customer service? Then this is the clinic for you! My wife had booked her self a facial and asked me to drop her off. Traffic was a little worse than expected and we arrived a few mins late. Upon presenting herself, the lady behind the desk was clearly agitated by us arriving a few mins late. She turned to my wife and said 'hurry up, quick quick get in' whilst pushing my wife into her room. NOBODY treats my wife like that, let alone a clinic that's suppose to present a relaxing atmosphere and service. I grabbed my wife and told her we're leaving. Nobody deserves to be treated like that, especially a business that relies on customer service. I'd honestly review this clinic a 0 if I was able to...

★★★★★1.0

The girls here will tell you all the things not wrong with your skin and attempt to upsell their products passive aggressively, then they will judge you for not being able to afford $300 worth of skin care products on the spot. They will also gladly take your money for microdermabrasion treatment and have you wait for at least twenty minutes, however if you are a couple of minutes late trying to find parking, three different girls will tell you three different times to come back, each more farfetched than the last. Zero customer service and extremely uncomfortable while getting treatments. I would never go back nor recommend Ella rouge to anyone

★★★★★1.0

Extremely disappointed with the service & I felt like I was not a paying customer. They made me feel like I was just a piece of furniture. :/ Social skills are terrible & didn't feel very welcomed :( Also, I was not too happy with the waxing, I asked her if she can shape it a bit better. She rolled her eyes and said "lay down" (very rudely)