YWAX - Parramatta Westfield

★★★★★5.0

Hi Ali. It was really nice experience with you. I think making your customer comfortable is very important. I went few place and I did not feel comfortable so I did not go 2nd time. but the way you make me feel comfortable while waxing I really appreciate. And I am very satisfy with my wax and I will visit again soon. Thank you so much for your beautiful time. ❤❤❤❤

★★★★★5.0

I had a great experience with my laser treatment. Allie was very professional, friendly, and made me feel comfortable throughout the process. She explained everything clearly and answered all my questions. The clinic was clean and welcoming, and I’m very happy with the results so far. I highly recommend their services to anyone considering laser treatment.

★★★★★5.0

First time at y wax today and loved my experience, I felt very welcomed as I was greeted by the lovely team there. My experience with Ali was exceptional and cant wait to return for more treatments. Very professional service and extremely clean rooms.

★★★★★1.0

I had a very disappointing experience at YVX Clinic recently. Zero value for clients ! I have been a regular client here for about 1.5 years, coming in for full body laser treatment despite that , the staff showed on respect on my recent visit for an eyelash lift & was handled extremely unprofessionally The day before my appointment I called the clinic to ask about availability and clearly asked about the $70 promotional offer for eyelash lift with a junior technician, which was advertised on their website. The staff member confirmed that the offer was available and that appointments were open after 2:30 pm. The next day I walked into the clinic and explained that I had called the day before and wanted to book the offer with a junior technician. The receptionist asked if I wanted the junior option and I confirmed yes. She was already in bad mood or whatsoever and didn’t even bother to cross confirm or listen carefully to why i asked for , neither she mentioned to me clearly who she is going to book me with so in turn she she booked me with a senior technician ( to whom I have no idea ) After the service, I was told the price was $100 instead of $70. I explained that I had specifically requested the junior promotional offer, and that if I had been booked correctly the service should have been $70. Then the manager (apparently muscular guy) then came out and misbehaved , handled the situation in an extremely unprofessional way. Instead of discussing the situation , he was very defensive and rude. The receptionist and he didn’t even let me talk to what I actually has happened. Rather than trying to understand the misunderstanding or resolve it respectfully, he was kinda shouting , misbehaving and told me to pay the full amount and “get out “( literally this is what he said ). As a long-term customer, I was shocked by how disrespectfully I was treated. I was not asking for something unreasonable, I had clearly mentioned the promotional service and the booking mistake was made by the clinic staff. In the end I paid the $100 just to end the argument, but the way the situation was handled was unacceptable. If his staff has made a mistake , why I have to cover for that? Customer service should involve listening to clients and resolving misunderstandings professionally, not shouting at them or forcing them to pay for a mistake they didn’t make. Sadly, after being a loyal customer for over a year, this experience was extremely disrespectful behaviour, I will never going to visit that place again

★★★★★1.0

If I could give zero stars, I would. I have been a three year client at YWAX, which I now regret. I requested a refund on an unopened prepaid package due to personal reasons. That’s when the confusion and false claims started unfolding. I was told that I had signed a consultation form outlining a no refund policy, a form I never signed, for a consultation that never took place. When I asked for proof, the owner was unable to provide this document, yet continued to rely on it to deny my refund. That's weird. Instead of addressing the issue professionally, my concerns were dismissed by the owner, and I was treated as though I was the problem. As a long term client, I found it shocking how quickly loyalty meant nothing. There was no attempt at resolution, transparency, or basic customer care, and the situation ended with complete dismissal. YWAX may look nice on the outside, polished interiors (excluding the room with a broken wall), trendy decor, fake greenery doing the most, but don’t let the aesthetic fool you. Behind it is poor customer service, zero accountability, and a complete lack of professionalism. Being told you agreed to something that cannot be produced, then being brushed off when you ask questions, is unacceptable and clearly breaches professional and consumer standards. Selling beauty treatments while relying on missing consultation records and undisclosed policies raises serious concerns about consumer rights and beauty treatment standards. This entire situation caused unnecessary stress and could have been avoided with honesty and professionalism. My issue was ultimately resolved through my institution, but the process was unnecessarily difficult. My advice to anyone considering YWAX is to get everything in writing, don’t assume loyalty matters, and don’t be distracted by appearances. Cute salon, very ugly experience. (No pre scripted reply needed. I escalated the issue independently and obtained a resolution outside the business.)