GP On Ebley Medical Centre

★★★★★5.0

Had a great experience with Dr Rod Parnian. He was professional, friendly and took the time to listen properly. The staff were welcoming and the whole process was smooth. Highly recommend.

★★★★★5.0

They are a wonderful practice with caring staff, from when you first are greeted to the clinic to when you meet with the GP, I have felt so taken care of and respected. Each time I leave I have a clear plan and feel supported in my medical needs. I also appreciate the laughter and humour each time I come for an appointment, I highly recommend this clinic as a GP practice.

★★★★★5.0

I found my experience with Dr Vo excellent. He is very friendly and does a great job. I wouldn’t go anywhere else for my skin checks.

★★★★★5.0

Natalie & Debbie & Dr Andy Yang are the best medical team I’ve encountered in my lifetime in Australia. The Doctor is intimately qualified to deal with most medical problems & offers an excellent ‘bedside’ manner to seemingly all his patients. I’m very glad to have met them!

★★★★★1.0

I have held off writing a review for years because I genuinely appreciate the efforts of Dr Peter Vo. I have been a patient here for over four years and previously chose to raise concerns privately rather than publicly. Unfortunately, after my most recent experience, I feel this is the only appropriate step. There are ongoing issues with professionalism at reception. On one occasion, another patient’s private workers’ compensation information was discussed loudly in a full waiting room, which was clearly uncomfortable for them. I raised this directly with Dr Vo instead of leaving a review. On another visit, inappropriate and not trauma informed language about suicide was used in front of patients, which was highly unprofessional. My most recent experience was extremely disappointing. I booked a telehealth appointment via HotDoc for 11:30am as I had flu symptoms and confirmed the arrangements with the practice. I was told the doctor finished at 2pm and that my appointment would be before then, as I had an important meeting. By 1:50pm, I had received no call. When I tried to phone, I was met with an out of office hours message. I emailed and received a brief response that did not address my concerns. I replied and waited, but no one ever called or followed up. Further calls resulted in the same message at around 4pm on a Thursday. When the receptionist eventually called me back and I raised these concerns, I was spoken down to, repeatedly interrupted, and not given the opportunity to explain what had happened. When I asked to speak with a manager, I was told that I would need to call back myself, despite the ongoing difficulty in reaching the practice by phone. This response was unhelpful and highly unprofessional. I was left without an appointment, without communication, and without any support. After more than four years as a patient, this was extremely disappointing. I understand practices are under pressure, but patients deserve professionalism, confidentiality, clear communication, and respect for their time. I hope the clinic reflects seriously on this feedback and improves its standards.